Version in force: November 2026.
1. Service provider
The website www.climexpertise.com and the services sold under the ClimExpertise brand are provided by BTPNE, a SAS with share capital of €5,000, registered with the Créteil Trade and Companies Register under number 853 011 286, SIRET 853 011 286 00012, EU VAT number FR46853011286. Registered office: 8 bis rue de la Côte d'Or, 94500 Champigny-sur-Marne, France.
Contact: +33 9 83 30 98 07, contact@climexpertise.com.
2. Scope
These terms govern the use of the website and every service ordered from ClimExpertise, whether by a private individual or a business: servicing, cleaning and disinfection, installation, repairs and advice relating to air conditioners and air-to-air heat pumps located in Île-de-France.
Booking online or accepting a quote implies acceptance of these terms, in the version applicable on the date of the order. Any specific conditions in a signed quote take precedence over these terms in the event of conflict.
3. Quoted services: installation, repairs, advice
These services are subject to a free, no-obligation quote, prepared after a discussion and, where necessary, a site survey. The quote states the nature of the work, the equipment supplied, the price including VAT and how long it remains valid. The order becomes firm on receipt of the dated and signed quote, together with any deposit it specifies.
For repairs, the technician first identifies the cause of the fault and then provides a quote: no repair is carried out without the customer's written consent.
4. Fixed-price servicing
Servicing is booked directly on the booking page, at the published price:
- €130 including VAT for one indoor unit and one outdoor unit;
- €40 including VAT per additional indoor unit;
- €70 including VAT per additional outdoor unit.
No call-out charge applies in Île-de-France. These amounts include VAT at the reduced rate of 10%, which applies to homes completed more than two years ago; in other cases, the applicable statutory rate is used and the price recalculated.
The customer is responsible for the accuracy of the information entered (number and type of units, address, access conditions). If the installation found on site does not match the booking, the technician points this out and the price is adjusted according to the rates above, with the customer's agreement.
5. Payment methods
For servicing, the customer chooses how to pay when booking:
- on site, on the day of the visit, in cash or by bank transfer, at no extra cost;
- online by bank card, through the secure payment service Stripe, with a bank fee of 3.5% of the amount including VAT, shown before confirmation.
The booking is confirmed by email. Full card details are processed by Stripe alone and are never accessible to ClimExpertise. An invoice is issued after every visit.
For installation, repairs and advice, payment terms and instalments are set out in the quote.
6. Rescheduling or cancelling an appointment
The customer may reschedule or cancel an appointment free of charge up to 24 hours before the slot, by phone or email. If payment was made online, cancellation within this period results in a full refund, bank fee included.
Within the final 24 hours, the customer is asked to let us know as soon as possible so that another slot can be arranged. These rules do not affect the consumer's right of withdrawal described in section 7.
If ClimExpertise has to change an appointment (weather conditions, technician unavailable), the customer is informed as soon as possible and offered a new date; they may also cancel free of charge.
7. Right of withdrawal
Where the contract is concluded at a distance (booking on the website, quote accepted by email) or off-premises (quote signed at home), the consumer has 14 days from its conclusion to withdraw, without giving a reason, under Articles L221-18 et seq. of the French Consumer Code.
Withdrawal is exercised by an unambiguous statement sent to contact@climexpertise.com or by post to the registered office; a model form is available on request. Sums received are refunded within 14 days of receipt of the statement, using the same payment method.
A consumer who wants the work done before the withdrawal period ends must expressly request it. In that case:
- if they withdraw after the service has begun, they pay an amount proportionate to what has been carried out;
- if the service has been fully performed before the period ends, at their express request and after they have acknowledged losing their right, withdrawal is no longer possible (Article L221-28 of the French Consumer Code).
Urgent maintenance or repair work carried out at the consumer's home at their express request is also excluded from the right of withdrawal, within the limits set by law.
8. Conditions for carrying out work
The customer ensures free and safe access to the indoor and outdoor units. Equipment for working at height (scaffolding, aerial platform) is not included unless stated in the quote. Access to communal areas or the roof, and approval from the building's co-owners for fitting an outdoor unit, are the customer's responsibility.
Our technicians hold the certificate of competence for handling refrigerants. Every operation on refrigerant is recorded on an intervention sheet. A written service report, including the readings taken, is provided after every visit.
The technician may stop work if they find a hazard or a non-compliant installation; they then explain the reason to the customer.
9. Guarantees
Equipment supplied, including its installation when carried out by ClimExpertise, is covered for the consumer by the statutory guarantee of conformity (Articles L217-3 et seq. of the French Consumer Code) for 2 years from delivery, and by the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code) for 2 years from their discovery. Any commercial warranty offered by the manufacturer applies on top of these guarantees.
Servicing and repair work is carried out with care, in line with good professional practice. Any complaint may be sent to contact@climexpertise.com.
10. Extent of our liability
ClimExpertise is liable for the proper performance of its services. It cannot be held liable where damage results from use of the unit contrary to the manufacturer's instructions, work by a third party, lack of maintenance attributable to the customer, incorrect information provided when ordering, or force majeure.
Website content is for information only; only a signed quote or a confirmed booking binds ClimExpertise.
11. Complaints and referral to a mediator
In the event of disagreement, the customer should first contact ClimExpertise at contact@climexpertise.com to seek an amicable solution.
Under Articles L611-1 et seq. of the French Consumer Code, the consumer may then refer the matter free of charge to a consumer mediator, whose contact details are available on request.
12. Applicable law and competent courts
These terms are governed by French law. Failing an amicable agreement, disputes are referred to the competent French courts; the consumer retains the option of bringing proceedings before the court of their place of residence.
13. Website use
Access to the website is free. Users agree to provide accurate information and not to disrupt the website's operation. Text, images and logo are protected: any reproduction without written consent is prohibited. ClimExpertise strives to keep the website available but cannot guarantee uninterrupted access.
14. Privacy policy
Who processes your data
BTPNE (ClimExpertise brand), 8 bis rue de la Côte d'Or, 94500 Champigny-sur-Marne, France, contact@climexpertise.com.
Data processed
Identity (surname, first name), contact details (phone, email), address where the work takes place, details of your units (number and type of units, refrigerant type, charge, readings and visit dates), the content of your messages and your order history. Bank card details are collected directly by Stripe.
Why we use your data
- answering your requests and preparing quotes: pre-contractual steps taken at your request;
- organising bookings, work and payments: performance of the contract;
- providing active vigilance (keeping your unit's history, contacting you before the next season and before any leak check falls due): ClimExpertise's legitimate interest in following up the units it services, which you may object to at any time;
- producing and storing invoices and refrigerant intervention records: legal obligations;
- measuring website traffic: consent.
How long we keep it
- quote requests not followed by an order: 3 years after the last contact;
- customer data and active vigilance history: kept while we work together, then for 3 years following the most recent visit;
- invoices and accounting records: 10 years;
- audience measurement cookies: 13 months maximum.
Recipients and processors
Only ClimExpertise staff and our technical processors, to the extent needed for their tasks, have access to your data: Brevo (sending confirmation and follow-up emails), Stripe (online payment), Hetzner Online GmbH (website hosting) and Google (audience measurement). Where any of these providers process data outside the European Union, such transfers are covered by the safeguards provided for in the GDPR (adequacy decision or standard contractual clauses). Your data is never sold.
Exercising your rights
Under the General Data Protection Regulation (GDPR) and the French Data Protection Act, you have the right of access, rectification, erasure, restriction, portability and objection, the right to withdraw your consent at any time and the right to give instructions on what happens to your data after your death. Simply write to contact@climexpertise.com; where there is reasonable doubt, we may ask you to confirm your identity. You may also lodge a complaint with the CNIL (www.cnil.fr).
15. Cookies and audience measurement
The website sets cookies that are strictly necessary for it to work and, only with your consent, Google Analytics audience measurement cookies, which tell us which pages are viewed so that we can improve the website. No advertising cookies are used. You can refuse or delete these cookies at any time in your browser settings without affecting access to the website.