Your air conditioner questions

The rate is fixed: €130 including VAT for a pair made up of one indoor and one outdoor unit. Add €40 including VAT per additional indoor unit and €70 including VAT per additional outdoor unit. The total is shown before you confirm, and there is no call-out charge in Île-de-France. Choose a slot.

They lay protective covers, clean the filters, disinfect the coil and fan of the indoor unit, check the condensate tray and drain, then clear the coil of the outdoor unit. They finish with a series of readings. You will find the breakdown on the servicing and cleaning page.

We measure the temperature of the supply air and the return air, which gives the temperature difference, along with the current draw and, where needed, the circuit pressures, together with a leak check. These figures show whether the unit delivers the cooling or heating expected, whether it is straining or short of refrigerant.

The work carried out, the measured readings, the condition of each unit and our recommendations (settings, a part to keep an eye on, a repair to plan). You receive it after every visit, and it becomes the benchmark for the next one. Find out more.

Once a year suits most homes, ideally before summer, or before winter if the unit also heats. A commercial kitchen, busy premises or a dusty environment can justify two visits. More guidance on our air-conditioning servicing page.

The EU F-Gas Regulation requires a periodic leak check above a certain refrigerant charge threshold, expressed in tonnes of CO2 equivalent. Any work on the refrigerant must be done by a technician holding the certificate of competence, as ours do. Below that threshold, servicing is optional but strongly recommended.

After every visit, we keep your unit's history: readings, refrigerant type, charge, observations. We compare the figures year on year and contact you before the next season, as well as before any leak check falls due. About this commitment.

When you book, you choose: on site, in cash or by bank transfer, at no extra cost, or online by bank card, with a 3.5% bank fee shown before you confirm. For installations or repairs, payment terms are set out in the quote.

The reduced 10% rate applies to servicing work carried out in homes completed more than two years ago. Our published prices already include it. For a newer home or business premises, the applicable rate is used and the amount adjusted.

Yes, free of charge up to 24 hours before your slot, by phone or email. If you paid online, you are then refunded in full, bank fee included. Details are in our terms and conditions.

Paris and the seven other départements of Île-de-France (77, 78, 91, 92, 93, 94 and 95), which means 1,286 towns and districts, with no call-out charge. See our coverage area.

We start with a site survey: room sizes, sun exposure, unit positions, pipe routes and electrical supply. You then receive a detailed free quote. Once accepted, we agree on a fitting date, and commissioning is confirmed by measurement. About installation.

It is often possible, but approval from the building's co-owners is usually needed when the unit is visible on the façade or placed on a communal area. We provide what you need for the application: position, dimensions, noise level and data sheet. Managing agents can also contact us.

Usually within 24 to 72 hours, depending on the season and your location. The technician traces the cause with their instruments, explains it and gives you a quote before any repair. We favour repair whenever it is reasonable. Request a repair.

Yes. As well as households, we look after shops, restaurants, practices, offices and residential buildings, with slots that fit your hours and a reading sheet for every unit. Describe your installation via the contact form to receive a free quote.