At a glance
From our office in Champigny-sur-Marne, you are ClimExpertise's voice for our customers and the architect of our technicians' days. You build rounds by area that respect the times customers chose online, and you run active vigilance: reminders before each season and before leak checks fall due.
Your day-to-day
- Answer calls and emails from households, then from businesses.
- Confirm online bookings and organise rounds by area.
- Fit repair call-outs into the schedule, giving priority to customers we follow.
- Contact each customer before the season and before a leak check falls due.
- Send reports and invoices, follow up outstanding quotes.
- Keep the unit history up to date in our software.
What we expect
- A background in sales, administration or business, two years of higher education appreciated.
- A background in scheduling or customer care, preferably within a technical field.
- Confidence with digital tools and mapping.
- A calm voice, good listening skills and patience on the phone.
- Rigour and the ability to juggle several requests at once.
Pay and benefits
- Permanent full-time contract, 35 hours, daytime hours.
- €2,200 to €2,700 gross a month depending on experience.
- Health insurance, meal vouchers, 50% of your public transport pass covered.
- A small team and a central role in the quality of our service.
To get a feel for the role, read our active vigilance and service area pages.